Versand

We offer free shipping within the EU; no minimum spending is required. All packages are shipped from Paris, France.

Please allow us 1-2 business days to process your order. Once an order is shipped, the estimated delivery time is 2-7 business days. Valid tracking number(s) will be provided.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Please read our return policy in full details here. 

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Cancellations

In most cases, we are unable to accept cancellations once an order has been placed. However, if you need assistance canceling an order, please email us at support@aeptom.eu. Please note that we cannot guarantee the cancellation will be successful, but our team will do their best to halt the fulfilment process.

If your order cannot be canceled, we accept returns and exchanges. Please submit a return request via our Return Portal.

Request to Modify Shipping Address

We are unable to modify the delivery address once an order has been placed. However, if you require further assistance, please contact us immediately at support@aeptom.eu. While our team will try their best to halt the fulfilment process, please note that we cannot guarantee an address update will be successful, especially if the order has already been processed or shipped.

If your order is in transit, we recommend contacting the shipping carrier directly for assistance. Please be aware that changes made through the carrier may be subject to additional fees or restrictions.