Politique de remboursement

We gladly accept returns and exchanges. Please contact us within 30 days of product delivery and have the items shipped back within 30 days of product delivery. If you return your items after 30 days from delivery, we reserve the right to refuse your return.

Conditions of return
To be eligible for a return, your item needs to be in the original and unused condition as received, with tags and in its original packaging. We do not accept returns or exchanges for final sale or clearance products. Please note that customers are responsible for the return shipping fees.

To start the return process, please request through our Return Portal and follow the steps. A prepaid return shipping label will be provided within 2-3 business days if your return request is accepted. Items sent back to us without first notifying us will not be accepted. Once an item has been delivered, please allow us 10-14 business days to confirm the conditions and process the return. We will send you a notification once the refund has been released to your original payment method. 

For any return inquiries, please do not hesitate to contact us at support@aeptom.eu.

Damages and issues
If you discover any defects, damage, or receive the wrong item upon receipt of your order, please contact us for immediate assistance.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom or personalized products and products on clearance sale. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Cancellations
In most cases, we are unable to accept cancellations once an order has been placed. However, if you need assistance canceling an order, please email us at support@aeptom.eu. Please note that we cannot guarantee the cancellation will be successful, but our team will do their best to halt the fulfilment process.

If your order cannot be canceled, we accept returns and exchanges. Please submit a return request via our Return Portal.

Request to Modify Shipping Address
We are unable to modify the delivery address once an order has been placed. However, if you require further assistance, please contact us immediately at support@aeptom.eu. While our team will try their best to halt the fulfilment process, please note that we cannot guarantee an address update will be successful, especially if the order has already been processed or shipped.

If your order is in transit, we recommend contacting the shipping carrier directly for assistance. Please be aware that changes made through the carrier may be subject to additional fees or restrictions.